1. About these terms
These Terms & Conditions ("Terms") govern the venue partnership agreement between vendr ("we", "us", "our") and the venue operator ("you", "the Venue") who agrees to host a vendr fragrance vending machine. By signing the venue setup form or allowing installation to proceed, you agree to these Terms.
vendr operates under the domain vendr.services. Queries can be directed to hello@vendr.services.
2. The arrangement
vendr will supply, install, stock, and maintain one or more fragrance vending machines at your venue at no upfront cost to you. The machine(s) remain the property of vendr at all times.
In return, you agree to:
- Provide a suitable, agreed location within your premises for the machine
- Supply the electricity required to operate the machine (standard mains power)
- Provide WiFi access to allow vendr to remotely monitor the machine's performance and stock levels
- Ensure the machine is reasonably accessible to customers during your normal opening hours
- Notify vendr promptly if the machine is damaged, tampered with, or not functioning
3. Revenue share
You will receive 30% of net sales revenue generated by the machine(s) installed at your venue, calculated monthly.
Payments will be made to the bank account provided on your venue setup form within 14 days of the end of each calendar month. vendr will provide a simple monthly statement showing total sales and your payment amount.
vendr reserves the right to set and adjust pricing on the machine. You will be notified of any pricing changes in advance.
4. Installation
vendr will arrange a site visit to assess the venue and agree the best location for the machine. Installation is carried out by vendr or an authorised installer and is free of charge. We aim to complete installation within 1–2 weeks of agreeing the partnership.
You must ensure that a responsible person is present at the venue during the agreed installation time. Any delay caused by the Venue may push back the installation date.
5. Maintenance and restocking
vendr is solely responsible for:
- Restocking the machine with fragrances and consumables
- Routine servicing and cleaning of the machine
- Repairing or replacing any faulty components
- Replacing the machine if it cannot be economically repaired
You must not attempt to open, repair, restock, or modify the machine yourself. Any damage caused by unauthorised interference may be charged to the Venue.
6. Damage and liability
The machine remains vendr's property. You are responsible for taking reasonable care of the machine while it is on your premises. You are liable for damage caused by:
- Deliberate or negligent acts by your staff or management
- Failure to secure the premises (e.g. resulting in vandalism or theft)
vendr is not liable for any loss of revenue, damage to property, or injury arising from the use or malfunction of the machine, except where caused by our own negligence.
7. Duration and termination
The partnership runs on a rolling monthly basis with no minimum term. Either party may terminate the agreement by giving 30 days' written notice to the other party.
Upon termination, vendr will arrange removal of the machine at no cost to the Venue within a reasonable timeframe. Any outstanding revenue share owed to the Venue will be paid within 14 days of removal.
vendr may terminate immediately and without notice if:
- The Venue causes damage to the machine through negligence or deliberate act
- The Venue prevents reasonable access for maintenance or restocking
- The Venue breaches any other material term of this agreement
8. Exclusivity
Unless agreed in writing, this agreement does not grant the Venue exclusivity and does not prevent vendr from placing machines in other venues in the same area.
9. Confidentiality
Both parties agree to keep confidential any commercially sensitive information shared during the partnership, including sales data and payment terms.
10. Governing law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to these terms
We may update these Terms from time to time. We will notify active venue partners of any material changes by email. Continued participation in the partnership after notification constitutes acceptance of the updated Terms.
12. Contact
For any questions about these Terms, contact us at hello@vendr.services.